experienced. 
impassioned.
objective-focused.

No matter which sector you operate in, there is an extremely high likelihood your business is facing an INDUSTRY GAME-CHANGER… right now.

We’re here to help you identify it. We’re here to guide you through it. Not just to brace yourself for it, but to embrace it AND —even more importantly— to get ahead of it.

The shift to CUSTOMER-CENTRICITY is REAL. And it should be welcomed.

Our Objective-Focused Mandate Has Stood The Test Of Time, For Over 30 Years...

 
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toronto • miami • detroiT

(416) 520-1060
(305) 987-1114

first and foremost, we listen.
tell us About Your objectives.

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Past and Current
Engagements

Proudly maintaining a 73% repeat business average —for thirty years, and counting!— Dúnedain boasts a longstanding track record for exceeding customer expectations. Our reputation has endeared us to such client companies as Adidas, AstraZeneca, Canon, eTrade, Live Nation, Logitech, Microsoft, Nestlé, and Walt Disney; as well as to institutions and organizations like Canada Post Corporation, the GMCC (Greater Miami Chamber of Commerce), RBC (Royal Bank of Canada), the SOA (Society of Actuaries), and the University of Miami. 

  Disney Institute    "This is not consulting as usual. This is a true collaborative relationship with Disney..."     Disney Institute   professional development courses — in Leadership, Employee Engagement, Business Excellence, and Quality Service — qualify for nationally and internationally recognized continuing education units. More than a list of best practices; you gain a partner from insight to implementation, a new perspective on doing business, and a strategic roadmap for how to make the changes you want. 

Disney Institute

"This is not consulting as usual. This is a true collaborative relationship with Disney..."

Disney Institute professional development courses —in Leadership, Employee Engagement, Business Excellence, and Quality Service— qualify for nationally and internationally recognized continuing education units. More than a list of best practices; you gain a partner from insight to implementation, a new perspective on doing business, and a strategic roadmap for how to make the changes you want. 

  LoTR Trivia Challenge   Lord Of The Rings Trivia Quest featured challenging content and engaging online game-play. AOL ran the LoTR Trivia Quest as a contest (promoted by participating BurgerKing locations across Canada) for its members for three weeks. Prizes included tickets to the premiere, a trip to New Zealand, and a customized VolksWagon Beetle jam-packed with merchandise. 

LoTR Trivia Challenge

Lord Of The Rings Trivia Quest featured challenging content and engaging online game-play. AOL ran the LoTR Trivia Quest as a contest (promoted by participating BurgerKing locations across Canada) for its members for three weeks. Prizes included tickets to the premiere, a trip to New Zealand, and a customized VolksWagon Beetle jam-packed with merchandise. 

  Canon Business Process Services    Attaining a measurable, sustainable improvement in business process performance requires a holistic approach to operational excellence. Dúnedain created application tools which helped Canon BPS align people, process and technology in ways that delivered quantifiable value. 

Canon Business Process Services

Attaining a measurable, sustainable improvement in business process performance requires a holistic approach to operational excellence. Dúnedain created application tools which helped Canon BPS align people, process and technology in ways that delivered quantifiable value. 

  Logitech   Dúnedain worked with Logitech to revamp their customer assistance and web-based product support. Our approach included a series of engaging step-by-step video tutorials —accompanied by a comprehensive online HELP center and FAQ directory— to aid customers in setting up and maintaining their Logitech devices,

Logitech

Dúnedain worked with Logitech to revamp their customer assistance and web-based product support. Our approach included a series of engaging step-by-step video tutorials —accompanied by a comprehensive online HELP center and FAQ directory— to aid customers in setting up and maintaining their Logitech devices,

 
  COMPAQ Quarterly Product Briefings   Compaq Quarterly Product Briefings were powered by Dúnedain’s  Interactive Web Conference  solution. Every  IWC  production was custom branded for each presenting organization —from AstraZeneca to Novartis, from Compaq to Microsoft—and all participant response data was tracked.  IWC  was one of the first solutions to enable a large global audience to attend and participate in the same interactive presentation in real-time. Participants could exchange ideas, provide instant feedback, ask and answer questions, and learn without leaving their desks.

COMPAQ Quarterly Product Briefings

Compaq Quarterly Product Briefings were powered by Dúnedain’s Interactive Web Conference solution. Every IWC production was custom branded for each presenting organization —from AstraZeneca to Novartis, from Compaq to Microsoft—and all participant response data was tracked. IWC was one of the first solutions to enable a large global audience to attend and participate in the same interactive presentation in real-time. Participants could exchange ideas, provide instant feedback, ask and answer questions, and learn without leaving their desks.

  GMCC   The administrative power of the award-winning Greater Miami Chamber of Commerce website was an excellent example of Dúnedain’s early adoption of —and pioneering development expertise in— CMS.   As the voice of South Florida business in the global marketplace, the GMCC is dedicated to building the best environment for business in the Americas and committed to improving the economic vitality of South Florida by educating and advocating for solutions to members’ business needs. 

GMCC

The administrative power of the award-winning Greater Miami Chamber of Commerce website was an excellent example of Dúnedain’s early adoption of —and pioneering development expertise in— CMS. 

As the voice of South Florida business in the global marketplace, the GMCC is dedicated to building the best environment for business in the Americas and committed to improving the economic vitality of South Florida by educating and advocating for solutions to members’ business needs. 

  adidas Canada    This adidas promotion needed to support the launch campaign for the new ADAN (All Day All Night) shoe line. The challenge was to devise an innovative and effective means of training, motivating, and rewarding Athletes World retail sales staff —across Canada— for promoting the new product line at the point-of-sale. A compelling interactive contest invited Athletes World staff to compete for exciting prizes (including a trip for two to the NBA All Star game in Los Angeles, California), while they acquired —and retained—key product knowledge to help them present the new ADAN shoe line to customers.   

adidas Canada

This adidas promotion needed to support the launch campaign for the new ADAN (All Day All Night) shoe line. The challenge was to devise an innovative and effective means of training, motivating, and rewarding Athletes World retail sales staff —across Canada— for promoting the new product line at the point-of-sale. A compelling interactive contest invited Athletes World staff to compete for exciting prizes (including a trip for two to the NBA All Star game in Los Angeles, California), while they acquired —and retained—key product knowledge to help them present the new ADAN shoe line to customers.

 

  MGI Software Corp   An early industry pioneer in the development of video and image manipulation software products, MGI Software Corp was later acquired by “Roxio” (in 2002). Original founders of MGI would then go on to establish “iseemedia”. Both became Dúnedain clients, as well. The MGI Software tutorials were unique, dynamic, fully narrated demonstrations —as entertaining, as they were informative— enabling them to 'double as' promotional marketing tools, while staying true to their user training objectives. The series was developed and released in several languages (including German, Spanish & Japanese). 

MGI Software Corp

An early industry pioneer in the development of video and image manipulation software products, MGI Software Corp was later acquired by “Roxio” (in 2002). Original founders of MGI would then go on to establish “iseemedia”. Both became Dúnedain clients, as well. The MGI Software tutorials were unique, dynamic, fully narrated demonstrations —as entertaining, as they were informative— enabling them to 'double as' promotional marketing tools, while staying true to their user training objectives. The series was developed and released in several languages (including German, Spanish & Japanese). 

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It is virtually unheard of for a company such as ours to survive —let alone continue to thrive, after— thirty years of industry evolution and upheaval.

At its inception, the entire Dúnedain team shared one numbered email address and a mobile phone the size of a small pet. We hand-coded HTML (in SimpleText) and dazzled clients with all manner of 'new media' wonders, like:  content you could CLICK ON and graphics that MOVED.

In those days, it made perfect sense for us to LEAD with our 'technology foot' first. It was shiny and new. It opened doors with ease. At the time, for all businesses —large and small— when it came to ONLINE, just BEING THERE was the goal.

Today, we occupy a world in which your grandmother googles, your great aunt tweets, your niece builds websites, and your granddaughter has her own youtube channel.

THE SHIFT TO CUSTOMER-CENTRICITY IS REAL, AND  —MAKE NO MISTAKE—  IT IS GOING TO CONTINUE TO CHANGE EVERYTHING. 

WE'RE HERE TO HELP YOU IDENTIFY HOW THIS SHIFT WILL IMPACT YOUR BUSINESS, NOW AND IN THE FUTURE, AND TO HELP YOU GET AHEAD OF "GAME-CHANGERS" YOUR INDUSTRY IS UNDOUBTEDLY FACING, RIGHT NOW... 

Custom platforms

It isn't realistic for a ready-made 'solution' to serve the needs of all customers. As such, Dúnedain is —always has and always will be— heavily invested in ground-breaking innovations and ground-up custom platform development. We are always looking to challenge ourselves! Please drop us a line if you would like to partner on the R&D of a new web-based platform.

Global Reinsurance Manuals

Dúnedain's custom-built Electronic Manual Platform revolutionized reinsurance underwriting, industry wide.

Our secure and fully searchable global underwriting manual solution enabled authorized users to access, annotate, audit, and manage vast amounts of documentation and data —previously housed in stacks of weighty hardcopy 'encyclopedia-like' volumes— in fourteen languages, across 42 different geographic regions.

presentation management

In partnership with ENTERPRISEpoint, Dúnedain played a pivotal role in the design and development of one of the first Enterprise Class Presentation Management Systems on the market.

ENTERPRISEpoint empowered authorized administrators with the means to oversee, manage, and distribute on-brand design collateral and approved content; for the timely creation of corporate presentations by their internal marketing teams and sales personnel.

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DISNEY TRAINING PLATFORM

Dúnedain’s custom-built and branded Disney Training Platform has delivered over a million courses to travel professionals, including; completion tests, digital graduation certificates, and discounted ticket benefit rewards.

Our preferred supplier designation —for both Disney Institute and the College of Disney Knowledge— continues to foster our longtime development focus on web-based tools for the dissemination of time-sensitive content in a compelling interactive environment.

our rangers. Our partners.

It isn't realistic for any one shop to claim to be "all things to all customers". As such, Dúnedain has always sought out, fostered, and maintained collaborative alliance relationships to better serve client objectives. We are always looking to expand our arsenal of creative experts and development partners. Please drop us a line if you would like to discuss joining The Dúnedain.

  ROSTER —  THE DÚNEDAIN RANGERS   The Dúnedain Consortium is made up of seasoned industry veterans. Our roster of "RANGERS" —each having worked with, for, as development partner or as longtime client to, Dúnedain— boast a wide range of development skillsets and creative specialties. What BINDS US? We put —and keep— the focus on WHAT YOU DO and WHAT YOU NEED TO ACHIEVE. We're here to LISTEN, to LEARN about your business, and to put ourselves inside the minds of your customers. We're here to help you define and reach your goals. Not the other way around.

ROSTER
THE DÚNEDAIN RANGERS

The Dúnedain Consortium is made up of seasoned industry veterans. Our roster of "RANGERS" —each having worked with, for, as development partner or as longtime client to, Dúnedain— boast a wide range of development skillsets and creative specialties. What BINDS US? We put —and keep— the focus on WHAT YOU DO and WHAT YOU NEED TO ACHIEVE. We're here to LISTEN, to LEARN about your business, and to put ourselves inside the minds of your customers. We're here to help you define and reach your goals. Not the other way around.

  PARTNER —  SPARK CREATIVE SOLUTIONS   Spark Creative offers the attention of a small agency backed by years of big agency experience. No politics. No wasted time. No wasted budgets.   Whether you require brand building, lead generation, retail sales, customer retention, market research, or media planning and buying— you’ll work closely with experienced professionals who know how to get the job done right.

PARTNER
SPARK CREATIVE SOLUTIONS

Spark Creative offers the attention of a small agency backed by years of big agency experience. No politics. No wasted time. No wasted budgets. 

Whether you require brand building, lead generation, retail sales, customer retention, market research, or media planning and buying— you’ll work closely with experienced professionals who know how to get the job done right.

  INITIATIVE —  TRANSFORMING THE LEGACY TRANSFER PROCESS   It's your legacy. You've earned it. Haven’t you also earned the right to oversee its timely and stress-free distribution? To direct it safely into the hands of the loved ones you have worked so hard to protect?    execuvault —  BENEFICIARY FIRST  TRANSFORMING THE LEGACY TRANSFER PROCESS USING BLOCKCHAIN TECHNOLOGY   learn more at  execuvault.io

INITIATIVE
TRANSFORMING THE LEGACY TRANSFER PROCESS

It's your legacy. You've earned it. Haven’t you also earned the right to oversee its timely and stress-free distribution? To direct it safely into the hands of the loved ones you have worked so hard to protect? 

execuvault
BENEFICIARY FIRST
TRANSFORMING THE LEGACY TRANSFER PROCESS USING BLOCKCHAIN TECHNOLOGY

learn more at execuvault.io

 
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It’s been a wild ride. The road has taken many twists and turns.
But the objective remains the same...
DESTINATION > DECISION-MAKER

experienced. impassioned. objective-focused.

on mission. on brand. on time. on budget.